Terms of service

Terms of Service

Last updated: 17/04/2026

1. Introduction

Welcome to [Business Name] (“we”, “us”, “our”). These Terms of Service govern your use of our website located at [Website URL] and any related services.

By accessing or using our website, you agree to be bound by these Terms.

2. Business Information

  • Business Name: Lost River Butchers Pty Ltd

  • ABN: 30 695 962 997

  • Email: website@lostriverbutchers.com.au

  • Phone: (02) 6248 7007

  • Address: 1/5 Badham St, Dickson, ACT, 2602

3. Products and Services

We offer retail products for sale via our website. All product descriptions, pricing, and availability are subject to change without notice.

We make reasonable efforts to ensure accuracy, but errors may occur.

4. Orders

When you place an order:

  • You are making an offer to purchase

  • We may accept or reject your order at our discretion

  • Orders are only confirmed once payment is received and processed

We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.

5. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD)

  • Prices may include GST where applicable

  • Payment must be made at checkout using accepted payment methods

6. Shipping and Delivery

  • Delivery times are estimates only

  • We are not liable for delays caused by third-party carriers

  • Risk of loss passes to you upon delivery

7. Returns, Refunds and Exchanges

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure

  • Compensation for any other reasonably foreseeable loss or damage

For change-of-mind returns:

  • [Insert your policy – e.g., within 14 days, unused, original packaging]

8. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality

  • You agree to provide accurate information

  • We may suspend or terminate accounts for misuse

9. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with site functionality

  • Attempt unauthorised access to systems

10. Intellectual Property

All content on this website (text, images, logos) is owned by or licensed to us and is protected by Australian copyright laws.

You may not reproduce or distribute content without permission.

11. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect or consequential loss

  • Our liability is limited to the replacement or cost of goods supplied

Nothing in these Terms excludes rights under Australian Consumer Law.

12. Privacy

Your use of this website is also governed by our Privacy Policy, available at [Privacy Policy URL].

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

14. Termination

We may suspend or terminate access to our website at any time without notice if you breach these Terms.

15. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts of your State or Territory.

16. Changes to Terms

We may update these Terms at any time. Changes will be effective upon posting on this page.

17. Contact Us

If you have any questions, contact us at:

  • Email: website@lostriverbutchers.com.au

  • Phone: (02) 6248 7007